At Caboose Lake Campground, your privacy is important to us. Whether you are browsing our website, submitting an inquiry, or planning your stay, we want you to feel confident that your information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website or services, you agree to the practices described below.
1. Information We Collect
Personal Information
We may collect information you voluntarily provide, including:
- Name, email address, phone number, and mailing address
- Reservation or inquiry details such as dates of stay, guest counts, or special requests
- Payment information used to secure reservations (processed through secure third-party providers)
Non-Personal Information
When you visit our website, we may automatically collect technical information such as:
- IP address and general location
- Browser and device type
- Pages visited and interactions on the site
- Cookie and tracking data
Hospitality-Related Information
Depending on the services you use, we may also collect:
- Navigation or location data when using map or GPS tools
- Preferences you provide to enhance your guest experience
- Loyalty or promotional program participation, if applicable
2. How We Use Your Information
We use information to operate our campground and improve guest experiences, including:
- Reservations & Inquiries: Processing bookings, responding to messages, and managing your stay
- Guest Experience: Personalizing communication or services based on your preferences
- Communication: Sending confirmations, updates, and important service notifications
- Marketing: Sharing relevant offers, announcements, or campground updates (you may opt out anytime)
- Website Improvements: Understanding how visitors use our website so we can improve usability
- Legal & Security: Meeting legal obligations and protecting against fraud or misuse
3. Technology Platforms and Data Sharing Between Systems
To operate our website, marketing programs, and guest services, we use trusted third-party platforms. Your information may move securely between these systems so we can:
- Manage reservations or inquiry submissions
- Send emails or messages you have opted into
- Measure marketing performance
- Personalize offers and communications
- Maintain website functionality and security
These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
4. Advertising and Marketing Practices
We may use analytics and advertising tools to better understand visitor behavior and share relevant offers. This may include:
- Email newsletters or promotional messages
- Advertising on social media or search platforms
- Analytics tools that help us understand website performance
You can unsubscribe from marketing emails at any time using the link provided in each message.
5. When We Share Information
We do not sell personal information. We may share information only in limited circumstances:
- Service Providers: Secure payment processors, email platforms, website hosting providers, analytics tools, or advertising partners
- Legal Requirements: When required by law or to protect our rights
- Business Changes: In the event of a merger, sale, or transfer of assets
Payment information is processed through secure, PCI-compliant providers such as Cardpointe (Fiserv) or similar services.
6. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. These tools help us:
- Remember preferences for faster browsing
- Improve website performance
- Measure marketing effectiveness
- Deliver relevant advertisements
We may use analytics and advertising platforms, including Google or Meta services, to collect aggregated website usage data. These platforms may use cookies or tracking technologies to understand how visitors interact with our website.
You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are turned off.
7. How We Protect Your Information
We take reasonable steps to protect your information, including:
- SSL encryption for secure website connections
- Firewall and security monitoring tools
- Working with trusted, compliant payment and technology providers
- Periodic reviews of security practices
While no system can guarantee absolute security, we strive to use industry-standard safeguards.
8. Location Services
If you use map or GPS features on our website, we may collect general location information to help provide directions or improve navigation features.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 16. If you believe we’ve collected data from a child, please contact us so we can remove it.
10. California Residents’ Rights
California residents may have additional rights, including:
- You can ask to see what information we have about you.
- You can request that we delete your personal information.
To exercise these rights, contact us using the details below.
11. International Guests and GDPR
If you access our services from outside the United States, you may have additional privacy rights under applicable laws such as GDPR. These may include:
- Accessing or correcting your information
- Requesting deletion or limiting processing
- Data portability
- Withdrawing consent for marketing communications
We process personal data based on contractual necessity, legitimate business interests, legal obligations, or consent where required.
12. SMS Policy
We will not share or sell subscriber information with 3rd parties for their direct marketing purposes
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By selecting the check box on the bookings check out page “Guests Agree To Receive Marketing SMS”.
Guests may receive a SMS prior/during/after their stay with us; Message Frequency Varies.
Standard message and data rates may apply. Reply STOP to Opt Out
13. Data Transfers and Storage
Our business operates within the United States. Information you provide may be stored or processed on servers located in the U.S. By using our services, you acknowledge this transfer.
14. Exercising Your Rights
To request access, correction, or deletion of your data, please contact:
Email: camp@cabooselake.com
We may require verification of your identity before processing your request.
15. Questions? Get in Touch!
If you have questions about this policy or your personal information, please contact:
Caboose Lake Campground
Email: camp@cabooselake.com
16. Changes to This Policy
We may update this Privacy Policy periodically. The most current version will always be posted on this page with an updated effective date.
Last Updated: May 12, 2026